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Grab has deactivated 350,000 suspicious passenger accounts

A move to improve its service and the safety of its drivers

Grab drivers are at risk every time they pick up a complete stranger. It’s really a dangerous gig. PHOTO FROM GRAB

You’ve likely heard about the two missing Grab drivers who apparently disappeared just four days apart after reportedly being booked by the same person (or account). Because of this, there are now questions as to whether the transport network company is perfectly capable of guaranteeing the safety of its driver-partners.

The firm’s answer came in the form of a statement released today by Grab Philippines country head Brian Cu.

According to the statement, the TNC has already deactivated more than 350,000 passenger accounts that looked suspicious. A further 25,000 accounts could soon be deleted from the platform if they are found to be in violation of Grab’s passenger guidelines.

Related to this, there will now be a verification process—a stringent one, we hope—that passengers need to go through if they wish to create an account on Grab’s platform. Why this process wasn’t implemented before is beyond us.

Grab drivers will be happy to know that their app now comes with an emergency button so they can call for immediate help if they sense the first signs of danger

On the part of the drivers, they will be happy to know that their Grab app now comes with an emergency button—found in the “Share My Location” feature—so they can call for immediate help if they sense the first signs of danger. The drivers are also urged to report questionable passenger accounts the moment they encounter one.

Finally, the P50,000 reward Grab announced the other day for anyone who can help the company locate the missing drivers, has been raised to P100,000.

So there. Grab ends the statement by reminding us that it is doing everything it can to keep its platform safe for everyone. Let’s all cooperate if we wish to continue enjoying the convenient service.

Vernon B. Sarne

Vernon is the founder and editor-in-chief of VISOR. He has been an automotive journalist since July 1995. He became one by serendipity, walking into the office of a small publishing company and applying for a position he had no idea was for a local car magazine. God has watched over him throughout his humble journey. He writes the ‘Spoiler’ column.